Shipping policy
📦 Pack the Vibe. Ship the Love.
Made to Order. Delivered with Love.
We don’t mass-produce—we make every Heart EDM piece just for you. Orders are crafted in 2–7 days, then shipped straight to your door.
- 📦 Standard U.S. Shipping: $6.95 · ~6–9 days
- ⚡ Express U.S. Shipping: $14.95 · ~3 days
- 🎉 Free U.S. Shipping on orders $75+
- 💖 14-Day Fit Promise: If the fit’s off or the vibe’s not right, we’ll make it right—no stress, no hassle.
Every design is thoughtfully created in the USA and infused with love, passion, and high-vibe energy from start to finish. No stock shelves—just fresh gear made for the moment.
Shipping FAQs
📦 When will my order ship?
We prepare each piece in 2–7 business days, then ship it with tracking info sent to your email.
🌍 Do you ship internationally?
Yes! We ship worldwide. Enter your address at checkout to confirm availability and rates.
🕐 How long does shipping take?
- U.S.: 5–12 business days
- Canada: 7–14 business days
- Europe: 7–15 business days
- Rest of World: 10–21 business days
Delays can happen — customs, holidays, or carrier slowdowns — we appreciate your patience!
💸 Will I pay customs or import fees?
International orders may be subject to import taxes or duties. These are not included at checkout and are the buyer’s responsibility.
📬 What if something goes wrong?
If your package is delayed, lost, or damaged, don’t stress — we’re here to help. Start by contacting the carrier, then email us at heart@heartedm.com if it’s still unresolved.
↩️ Need to return something?
Covered by our No-Stress Fit Promise. If it’s not quite right, check out our Return Policy for details.
This policy applies to all orders placed through heartedm.com. Policy may evolve as we grow. Questions? Reach out at heart@heartedm.com.